Legal

Terms & Conditions

Last updated: 14-10-2026

Service description

FamilyPost provides:

A digital family sharing platform
Printed family journals delivered to a recipient
Subscription-based printing service

Accounts

Users must create an account to use the service. A "family account" is created by an organizer. Other users may join the family and upload content.

Users are responsible for keeping login details secure.

User content

Users retain ownership of uploaded content.

By uploading content, users grant FamilyPost a license to:

Store content
Display content within the family app
Print journals with that content
Use content to generate future products

Users must ensure they have permission to upload photos of others.

Minors

Minors may use the service with permission from a parent or legal guardian. Parents are responsible for minors' use.

Payments

Payments are processed by our payment provider Mollie B.V.

Your subscription is charged to the payment method you confirm at checkout:

a card, including Apple Pay and Google Pay, or a PayPal account: we charge that card or account;
iDEAL or Bancontact: we collect by SEPA direct debit from the bank account you paid with.

When you set up your subscription, a small one-time charge (€0.01 or 0.10 kr) confirms your payment method. On a package without a free first month, the first month or year is charged at checkout instead.

We charge in the currency the app shows you: euros (EUR), or Swedish, Danish or Norwegian kronor (SEK, DKK, NOK). A yearly plan is paid in advance for twelve months.

Family members can add money to the family wallet with a one-off payment. In Sweden this can also be paid with Swish.

Prices include VAT unless stated otherwise.

Advance notice of SEPA direct debits: we tell you the amount and the date of each direct debit at least five days before we collect it. For a recurring monthly subscription this notice may be given once and cover all following collections. Subscriptions are charged around the end of each month.

Delivery

Printed journals are shipped worldwide via PostNL. Delivery times are estimates and not guaranteed, and may be longer for destinations outside the Netherlands.

Returns & refunds

Because products are custom-made, returns are not accepted.

If any of the following occurs:

Delivery fails
Print quality is defective
Wrong product is delivered

We will send a replacement journal at no extra cost.

Cancellation

Subscriptions can be cancelled at any time. Cancellation applies to future billing cycles.

Right of withdrawal

If you are a consumer, you may withdraw from your subscription within 14 days after you start it, without giving a reason. To do so, send us a clear statement, for example by email to info@getfamilypost.com or through customer service in the app.

We refund your payments within 14 days of receiving your withdrawal, using the same payment method. Journals already printed for you are not refunded: they are made to your specifications and clearly personalised, so the right of withdrawal does not apply to them (Article 16(c) of EU Directive 2011/83/EU).

Acceptable use

Users may not upload:

Illegal content
Offensive or harmful material
Content violating third-party rights

We reserve the right to remove content.

Liability

We are not liable for:

User-uploaded content
Minor delays in delivery
Indirect damages

Our liability is limited to the amount paid for the service.

Availability

We aim for high uptime but do not guarantee uninterrupted service.

Privacy and data

We process personal data in accordance with our Privacy Policy. With your consent, this includes analytics and advertising cookies and sharing limited data with providers such as Google and Meta to measure and improve our advertising. You can give or withdraw this consent at any time via the cookie banner or your browser settings.

Changes

We may update these terms. Continued use implies acceptance.

Governing law

These terms are governed by Dutch law. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of the law of the country where you live.