Privacy Policy

Who we are

FamilyPost is a service operated by Find-R, trading under the name FamilyPost, a sole proprietorship registered in the Netherlands (hereinafter "FamilyPost", "we", "us", or "our").

KVK number: 71612165
Business address: Bartholomeus Diazstraat 10, Amsterdam, Netherlands
Email: info@getfamilypost.com

FamilyPost provides a service that allows families to share memories digitally and receive printed family journals. We are based in the Netherlands and comply with the General Data Protection Regulation (GDPR).

Data we collect

We collect the following personal data:

We use analytics and advertising cookies only with your consent. See the "Cookies & analytics" section below.

How we use your data

We process personal data to:

• Provide the FamilyPost service
• Create and print family journals
• Deliver journals via postal services
• Maintain family accounts
• Store memories for future features
• Provide customer support
• Prevent fraud and abuse

Mobile app permissions

The FamilyPost mobile app may request the following permissions on your device. Each is used only for the purpose stated below and can be granted or revoked at any time in your device settings.

• Camera: to capture new photos that you choose to upload to your family.
• Photo library: to select existing photos and videos for upload.
• Location (precise or approximate): optional; attached to photos so you can browse memories by place. The app works fully without it.
• Notifications: to deliver journal status, upload progress, and family activity updates.

Photos, location, and other data captured via these permissions are stored and shared only as described in the "Data we collect" and "Sharing of data" sections above. Photos are visible only within your private family group.

Legal basis (GDPR)

We process data based on:

• Performance of a contract (providing the service)
• Legitimate interest (improving service and storing memories)
• Legal obligation (financial records)

Children and minors

Minors may use the service. We assume that parents or legal guardians provide consent when minors upload content or join family groups.

If you believe a minor's data was submitted without consent, contact us and we will remove it.

Data retention

We store user-generated content long-term to:

• Preserve family memories
• Enable future print products
• Maintain app functionality

Users may request deletion at any time.

Sharing of data

We share data only with necessary service providers:

• Payment processing: Mollie
• Delivery: PostNL
• Hosting providers: DigitalOcean

These parties only process data on our behalf. We never sell personal data.

International transfers

All data is stored within the EU where possible.

Your rights (GDPR)

You have the right to:

• Access your data
• Correct your data
• Delete your data
• Restrict processing
• Data portability
• Object to processing

Requests can be sent to info@getfamilypost.com.

Security

We take reasonable technical and organizational measures to protect personal data.

Cookies & analytics

We use functional cookies that are required to log in and run the website.

With your consent, we use Google Analytics (GA4) to measure how the website is used and Google Ads to measure the effectiveness of our advertising. These analytics and advertising cookies are only placed after you choose "Accept" in the cookie banner. We use Google Consent Mode v2, so consent is off by default. Google may process this data in accordance with its own privacy policy.

You can change or withdraw your choice at any time by clearing the cookies in your browser, after which the banner will appear again.

Changes

We may update this policy. Users will be notified of major changes.